RETURNS AND EXCHANGES
30-Day Risk-Free Trial – first-time customers only
As a first-time customer, you may try one Modibodi garment for 30-days risk-free and if you don’t like how they function, we will happily give you your money back (minus the cost of delivery).
We’ll ask you to complete a short survey to help us understand the reason for your return. This will need to be completed prior to processing the refund.
The 30-day risk-free trial applies to one worn garment only. No further refunds, credits or exchanges can be given on any additional worn underpants.
The refund will be paid back to the payment gateway that the customer used to purchase the order.
The following items are excluded from the 30-day risk free trial policy:
- Breastfeeding singlet/cami
- Classic Everyday bundle packs
Requests for refunds, exchanges or credit
If your order includes multiple items, open and try only one pair (over underwear) to be sure they are right for you. That way if you want to make a return or exchange, you'll be able to return/exchange all items in that order. Please note we will not exchange more than one open item per order.
- Credit on the items returned excluding delivery
- Exchange on the items returned excluding delivery
- Refund on the items returned excluding delivery
For exchanges for customers in the UAE, we will arrange for the collection of the return items (at our cost). Once the garments are received back at our warehouse, we will courier the replacement item/s to you at a cost of 20AED.
For all sales outside of the UAE, it is the responsibility of the purchaser to arrange return of the item/s back to our warehouse in Dubai for any exchange or returns. We suggest sending your return/s with tracking so that you know when your parcel has arrived to us.
We ask you to contact firstname.lastname@example.org to notify us of the fault and for further information on seeking a replacement item. Please provide the following:
1. Your order number
2. A photograph of the garment/s affected
3. The size and style of the underwear that is faulty
4. Provide the batch number of the item for our reference which can be found on the label of the garment.